Customer Service
We’re here to help you shop with confidence at AeniVerse. Whether you have a product question or need assistance with an order, please get in touch.
How We Can Help
• Product information, sizes, and availability.
• Questions about placing an order.
• Delivery updates and tracking.
• Order changes or cancellation requests.
• Damaged, incorrect, or missing items.
• Eligible exchanges, returns, and refunds.
Contact Us
Send us a message through our Contact Us page. For questions about an existing order, please include your order number, the name used at checkout, and a brief description of what you need help with.
If your question concerns a damaged or incorrect item, please keep photographs of the product and packaging available for our review.
We will review your message and respond as soon as possible.
Track Your Order
Once your order has been dispatched, use the tracking details provided, where available, to follow its progress. If your parcel has not arrived within the estimated delivery period, contact us with your order number.
Change or Cancel an Order
Please contact us promptly if you need to update your order or delivery address. Orders can be cancelled before dispatch. Changes may no longer be possible once a parcel has been shipped.
Returns & Exchanges
Please report damaged, faulty, incorrect, or missing items within 7 calendar days of delivery.
Size exchanges for eligible clothing and footwear can also be requested within 7 calendar days, subject to our exchange conditions and stock availability.
For full eligibility requirements, shipping costs, and refund timelines, please read our Shipping & Returns page.
Thank you for choosing AeniVerse. We appreciate the opportunity to help.